Privacy Policy — Click to Sell

This Privacy Policy describes how "Click to Sell" (the "App"), developed and operated by Ncinco Technologies Private Limited ("we", "us", or "our"), collects, uses, discloses, and protects information when you use the App. Click to Sell is a marketplace app that lets users buy and sell products, including mobile phones, bikes, cars, and other items, by posting listings and communicating with other users.

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Account Information

• Phone number — used to create and verify your account via OTP (One-Time Password) sign-in.
• Name and email address — collected if you sign in using Google Sign-In, or if you provide them in your profile.
• Profile photo — optional, if you choose to add one.

b) Listings and Content

• Product details you post (title, description, category, brand, model, price, condition).
• Photos you upload from your camera or photo gallery to illustrate your listings.

c) Location Information

• With your permission, we access your device's location to show nearby listings, help buyers find items near them, and tag the approximate location of a posted listing on the map.

d) Communication Data

• Messages exchanged between buyers and sellers through the in-app chat feature.

e) Payment Information

• If you make a payment within the App (e.g., for featured listings or other paid services), payments are processed through Razorpay, a third-party payment gateway. We do not store your full card, UPI, or bank account details on our servers — these are handled directly by Razorpay in accordance with their own privacy and security policies.

f) Device and Usage Information

• Device identifiers, app version, operating system, crash logs, and general usage data, collected to maintain app stability and improve performance.
• Push notification tokens, used to send you order updates, chat messages, and relevant alerts via Firebase Cloud Messaging.

2. How We Use Your Information

• To create and manage your account and verify your identity via OTP.
• To let you post, browse, and search product listings.
• To enable communication between buyers and sellers through in-app chat.
• To show relevant, nearby listings based on your location.
• To process payments for paid features through our payment partner.
• To send you notifications about your listings, messages, and account activity.
• To detect, prevent, and address fraud, abuse, or security issues.
• To improve and maintain the App's performance and features.

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Other users — your listings, name, and chat messages are visible to other users you interact with as part of using a marketplace app.
• Service providers — including Firebase/Google (authentication, database, storage, messaging, analytics) and Razorpay (payments), who process data on our behalf.
• Legal authorities — where required to comply with applicable law, regulation, or legal process.

4. Third-Party Services

These providers may collect and process information under their own privacy policies, in addition to this policy.

5. Data Security

We use industry-standard measures, including Firebase App Check and secure cloud infrastructure, to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account and listing information for as long as your account is active, or as needed to provide the App's services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Choices and Rights

• You can edit or delete your listings at any time from within the App.
• You can disable location access from your device settings; some features (like nearby listings) may not work without it.
• You can request access to, correction of, or deletion of your personal information by contacting us using the details below.

8. Children's Privacy

The App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us